Refund & Exchange Policy

Damaged or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, message us on WhatsApp within 7 days of delivery with your order number and a photo of the item. We'll arrange a free replacement or a full refund.

Change of Mind

We accept exchanges for unused items in their original condition, with tags attached, within 7 days of delivery. Since most of our pieces are handmade in small batches, exchanges are subject to availability of the item you'd like instead. Return shipping for a change-of-mind exchange is the customer's responsibility.

What Can't Be Exchanged

Items that show signs of use, wear, or damage not present at delivery can't be exchanged. Because natural grain variation is inherent to full-grain leather, it isn't grounds for a return on its own.

Refund Method

Refunds are issued to the original payment method. For Cash on Delivery orders, refunds are made via bank transfer or Easypaisa/JazzCash to an account you provide. Refunds are processed within 5–7 business days of us receiving the returned item.

How to Start a Return

Message us on WhatsApp or email with your order number and the reason for the return — see our Contact page. We'll walk you through the next steps.